Apexus Answers - About - 340B Prime Vendor Program


Due to an unusually high volume of COVID-19 related calls, it may take longer than usual to reach a call center specialist. Your call is important to us. For general inquiries, we request that all stakeholders review the information on a new webpage created specifically for issues related to the COVID-19 pandemic and its impact on the 340B Program.

To the extent a 340B stakeholder has a specific circumstance where they believe their COVID-19 response may affect their compliance or eligibility in the 340B Program, the stakeholder should contact the 340B Prime Vendor at 1.888.340.2787 (Monday – Friday, 8 a.m. – 5 p.m. CT) or apexusanswers@340bpvp.com. The 340B Prime Vendor will coordinate with HRSA technical assistance and evaluate each issue on a case-by-case basis.

340B Answers Aligned with HRSA Policy

Assistance with your 340B questions is just a phone call, email, or chat away. When you have a 340B question, contact Apexus Answers, a free 340B information resource provided to promote program integrity for 340B Prime Vendor Program (PVP) participants and other stakeholders.

Apexus Answers aligns with HRSA policy and guidance. Our staff is in constant communication with HRSA to ensure that messaging is consistent. If our staff doesn't have the answer to your question, it will forward the issue to HRSA for clarification.

The Apexus Answers service is available Monday through Friday from 8:00 am to 5:00 pm (Central).

Call: 888.340.BPVP ( 888.340.2787) Email: apexusanswers@340Bpvp.com Chat: Chat Now

Your question may have already been asked and answered. Check out our Frequently Asked Questions (FAQs).

Reasons to contact Apexus Answers:

HRSA 340B Database
Guidance on all
340B policy
Program Eligibility Questions Covered Outpatient Drugs Medicaid/ Duplicate Discounts Annual Recertification Pricing
Change requests The patient definition Covered entities Definition of Covered Outpatient Drug State agency contact information Assistance with login Sub-WAC Pricing
Registration process GPO Prohibition Outpatient facilities Exclusions; Orphan Drug and GPO Prohibition Medicaid Exclusion File Recertify/decertify Pharmaceutical Pricing Agreement
Locating covered entity resources Purchasing/Inventory Contract pharmacies 340Bpvp.com Catalog General policy Status of submission/OPA review Value added products

Please be advised that information from Apexus, LLC is not dispositive with respect to compliance with or participatory status in the 340B Drug Pricing Program. 340B entities are ultimately responsible for 340B program compliance, and Apexus encourages entities to include legal counsel as part of their program integrity efforts.

The responsibility to ensure compliance with 340B program requirements remains with covered entities and manufacturers that participate. Information received from vendors, consultants, and other third parties cannot be assumed to be compliant with HRSA policy.


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